Frequently Asked Questions
Ordering & Customization
How do I place an order?
You can order through our website, Shopee, or Lazada. Simply browse our collection, add to cart, and proceed to checkout.
Can I personalize the urn?
Our urns are not customizable. However, you can personalize a nameplate with the name, dates, and message of your loved one.
How do I provide details for the nameplate?
You will be asked to fill in the necessary details before completing your order.
Can I change my order after placing it?
We process orders quickly, so changes may be limited. Please contact us immediately for any requests.
Shipping & Delivery
How long does delivery take?
- We offer same-day delivery within Metro Manila via Lalamove for selected orders.
- For areas outside Metro Manila, delivery typically takes a few days depending on location and courier timelines.
Do you provide tracking?
Yes, tracking details will be sent once your order has been shipped.
Do you ship nationwide?
- Yes, we deliver anywhere in the Philippines.
- For provincial orders, checkout is available via Shopee or Lazada for reliable nationwide shipping.
Payment Options
What payment methods do you accept?
We accept payments via our website, Shopee, Lazada, and other secure payment options.
Are there promos or discounts available?
Yes, we offer exclusive promos and vouchers from time to time—be sure to check before checkout.
Product Quality & Returns
Can I cancel my order?
Yes, orders for urns can be canceled as long as they have not been shipped. Please contact us as soon as possible.
Can I return or refund my order?
Urns may be eligible for return depending on the situation. However, nameplates are non-returnable and non-refundable once shipped, as they are personalized items.
What if my order arrives damaged?
Please contact us within 24 hours and send photos of the item. We will assist you with a replacement.
How do you ensure product quality?
Each urn and nameplate undergoes careful quality checking before delivery.
Support & Care
Can you help me choose the right urn?
Yes, our team is here to guide you with care and understanding during this time.
Why choose Magnificat Urns?
We provide high-quality urns and meaningful nameplates, with compassionate support every step of the way.
Other Concerns
How can I contact you?
You may message us through our website or social media channels for assistance.
Frequently Asked Questions
These FAQs address common inquiries customers may have when considering Magnificat Urns for their memorialization needs. If you have additional questions, our dedicated team is available to provide personalized assistance.
What types of urns do you offer?
We offer regular size adult urns, baby urns, pet urns, keepsake urns and urn pendants made from brass, aluminum, marble, jade & granite material.
How do I choose the right urn for my loved one?
We understand that this can be a challenging decision. Our team is here to assist you in selecting the perfect urn that aligns with your vision, style, and budget.
What is the pricing of your urns?
Our urns come in a range of prices to accommodate different budgets. We are committed to providing exceptional value while preserving the memory of your loved one.
How long does it take to receive an urn after purchase?
For clients residing within Metro Manila, we are available for same day delivery during weekdays until 3pm. For client outside Metro Manila it will take 2 to 7 days depending on the location via Shopee & Lazada courier services.
Do you offer international shipping?
What is the return policy?
If a client wants to cancel his/her order, he/she may request a refund by contacting our sales representatives. Cancellation is only applicable 24 hours after placing the order. Method of refund will be via Paymongo. No other charges. Please call 0908-893-URNS(8767) for assistance.
In case of refund requests due to quality issues, clients may contact us via text/call/messenger. This is only applicable 6 hours after the urn is received. We’ll request a digital picture of the delivered product and then assist them from there. The urn must be returned in good condition and well-secured package as it was delivered. Return shipping fee will be handled by the store. Once Magnificat Urns secure the urn and no other concerns regarding it, we’ll process the refund.
Can I visit a physical showroom to view the urns in person?
Yes, you can visit our physical showroom during weekdays from 8am to 5pm.
How can I contact Magnificat Urns for assistance or inquiries?
You can reach us through our contact page on our website or by calling our customer support line. Our team is available to assist with any questions or concerns you may have.